Travel China
Welcome to the travel services provided by hywbbs.com. To ensure the timely and accurate delivery of your travel documents and related items, please carefully read the following shipping policy. This policy applies to all users booking China-related travel services.
Electronic Document Delivery:
All travel-related documents, including but not limited to itinerary confirmation letters, hotel booking confirmations, transportation tickets, and tour guide information, will be sent to the user's designated email or message center on the platform.
Physical Delivery (if applicable):
If physical items are involved (e.g., souvenirs, travel guides, or customized gifts), they will be delivered to the designated address via international courier services.
Within 24 Hours of Order Confirmation:
Electronic documents are typically sent within 24 hours of successful order confirmation and payment. In special cases, delivery will not exceed 48 hours.
Urgent Bookings:
For urgent bookings, documents will be processed and sent as quickly as possible to ensure timely receipt.
Delivery Timeframe:
The delivery time for physical items depends on the destination and courier service provider, typically taking 7 to 14 business days.
Delay Notification:
In case of delays due to unforeseen circumstances, we will promptly notify you and provide the latest delivery status.
Electronic Documents:
Electronic document delivery is free of charge.
Physical Shipping:
Shipping fees depend on the destination, weight, and courier service provider. The specific cost will be clearly displayed at checkout.
Accurate Information:
Please ensure that the email and shipping addresses provided are accurate. Users will bear any responsibility for delivery failures caused by incorrect information.
Document Storage:
It is recommended that users keep copies of electronic documents to ensure they are readily available during the trip.
hywbbs.com is not responsible for delays or delivery failures caused by force majeure events such as natural disasters, pandemics, wars, or government regulations. However, we will make every effort to assist users in communicating with relevant parties to find a solution.
For any questions regarding the shipping policy or delivery status, please contact us via:
Email: Chinaswind@welomall.com
Online Customer Service: Visit our website and use the live chat feature to connect with our support team.
Thank you for choosing hywbbs.com. We are dedicated to providing efficient and reliable services to ensure a smooth start to your journey in China!
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